ご利用規約及び返品、返金について

 

*オンライン決済に関して*
・カートに入れた商品をお買い上げになる場合の決済は、全てPaypalを通して行なわれます。

・クレジットカードの場合もPaypal経由になります。チェックアウトボタンを押した後に出るPaypal画面中央の「Paypal以外での決済方法/クレジットカード」をクリックして下さい。

・お支払いが完了するとPaypalより登録メールアドレスへレシートが届けられます。

・レシートが届かなかった場合はご連絡下さい。shop@lovest-la.com

 

*商品発送に関して*
・お買い上げ商品の送料は、送料無料表記の商品を除き、お客様の負担になります。
・ご注文の商品により、出荷する倉庫/取扱い主が異なる場合があります。この場合、複数に分かれての発送となります。
・郵送方法につきましては発送主により異なります。詳細はお問合せ下さい。shop@lovest-la.com

*返品・交換*
【ご注意】例外の場合(※)を除き、基本的に全ての商品がFINAL SALEとなり、返品/交換はできません。

全ての商品は、破損・欠陥商品を含め、購入日より30日を超えた場合の返品/返金・交換は承れません。

 

(※)お手元に届いた商品が下記のような状態の場合、即座に弊社にお知らせ下さい。速やかに対処させて戴きます。ご連絡(e-mail、お電話)を戴く時に、返品か交換のご希望をお伝え下さい。
①破損した商品が届いた。
②欠陥商品が届いた。
③間違った商品が届いた。

 

破損した商品が届いた場合

当社および販売元では商品の梱包には最新の注意を払い発送しております。そのため、商品が破損している場合は配送業者のミスによる場合が考えられます。USPS Priority Mail、FEDEX、UPSは保証を受けることができますので、受け取りのサインをする前に箱の破損などに気づいた場合は中身をその場で確認し、破損が確認できた場合は、受領書の「Exception - Damage」(例外-損害)の欄にチェックを入れて下さい。お客様のお荷物の送り状の番号を発送元にお知らせ下さい。

*USPS Firast-Class Mailで送られた破損商品が届いた場合は弊社にご連絡ください。310-538-4122。または変装する前に必ずスマートフォンやデジタルカメラでかまいませんので、破損状況(郵送パッケージに入れたまま)の写真を撮影しshop@lovest-la.comまでお送り下さい。


②欠陥商品が届いた場合
万 が一、ご注文の商品が欠陥商品だった場合、納品書の日付から30日以内に弊社に欠陥商品の情報を電話またはE-mailにてお知らせ下さい。当社にご返送いただく場合は、当社より返送用の郵送ラベルをお送りします(基本的にE-mailで)ので、7日以内に発送をお願いします。
※破損商品は欠陥商品に該当致しません。破損の場合は①の手順をお取り下さい。

 

③間違った商品が届いた場合
万 が一、間違った商品が届いた場合、ご注文から15日以内に弊社にお知らせ下さい。正しい商品とともに間違えた商品の返送用郵送ラベルを速やかにお送りいたします。

 

*ご注文直後の取り消しに関しまして*
・ 誤ってご注文された場合、ご注文より1時間以内であれば取り消し可能です。ご注文番号をご用意の上、E-mailまたはお電話でご連絡ください。出荷
された商品に関しては未開封に限り、ご返送可能です。その場合は往復の送料(*)はお客様負担になります。(*)送料無料商品の往路送料は一律$6で、ご返金額より差し引かれます。

※弊社にご連絡なく(e-mail、電話)荷物のお受け取りを拒否され、返品された場合は25%の返品手数料と送料の合計を差し引く権利を保有しております。予めご了承下さい。

 

*その他の場合の返品/交換に関して*

開封/使用済みのもの、および、化粧品、サプリメント、下着、洋品など地肌に着ける商品に関しましては開封後のご返品/交換はお断りしております。開封前の物でどうしても返品をご希望される場合はまずはお問い合わせください。返品に関しましては各販売元のポリシーに従っておりますのでお受けできない場合があります。

ご注文より30日を過ぎたものは開封前でもご返品はお受けできません。

*郵送事故・紛失*

ほとんどの場合、発送時に追跡番号(Trucking number)をお送りしております。追跡番号がある郵送品の紛失・郵送事故に関しましては当方では対処できませんので、担当地域のUSPSにお尋ねください。追跡番号がないものの紛失に関しましては当社にお問い合わせください。

 

 

 

Conditions of Use

 

PAYMENT METHODS
All payments will be made through Paypal. The sales receipt will be sent by Paypal. If you don't receive the receipt, please contact us. shop@lovest-la.com

REFUND METHODS
Refund methods are as follows:
payment by credit card-refund by credit card
payment by Paypal- refund by Paypal
payment by cashier's check, money order, company, or personal
check - refund by LAVENDER I.P. INC. company check

 

SHIPPING
Orders may arrive in split shipments depending on the warehouse the items are shipped from. Customers are responsible for shipping charges. Most orders are shipped USPS Priority Mail(R) and must have a physical address or PO Boxes. Other than USPS(R) does not deliver to PO Boxes. Some orders are insured against loss, pilferage and damage. A tracking number is placed on each package of the shipment allowing the tracing of lost shipments easy and fast.

 

CANCELLING ORDER
If you need to cancel your order please contact us as soon as possible. We submit your order to the warehouse within 2 business day of order placement. Once submitted to the warehouse it is nearly impossible to cancel the order. If the order has already shipped, you will need to refuse shipment when delivered. We reserve the right to deduct our cost of shipping and a 25% restocking fee from your refund total. If you follow the proper procedures, we reserve the right to waive the cost of shipping and/or 25% restocking fee.

 

REFUSED SHIPMENTS
If you refuse shipment without notifying us either by email or phone before refusal, we reserve the right to deduct our cost of shipping and a 25% restocking fee from your refund amount.

 

CLAIM CATEGORIES
Most lovest E-mono Shop customers have never had to place a claim for lost or damaged goods. If, however, it becomes necessary to place a claim, referring to the following procedures will save you much time and annoyance.
Claims fall under the following categories:
(1) Damaged Merchandise,
(2) Defective Merchandise, 
(3) Wrong Merchandise Sent,

RETURN OR REPLACEMENT
To return merchandise for credit or replacement, call us.

NOTE: Return requests for defective, damaged, or wrong merchandise must be made within 15 days of the invoice date, 30 days for non-defective merchandise. (Read more under WHAT TO DO IF YOU HAVE A CLAIM).

ITEMS DAMAGED DURING SHIPMENT
Some merchandise damaged during shipment is covered by the carrier. If you receive merchandise damaged during shipping, Call our store first, notify us within 15 days of invoice date. and your claim will be processed immediately. NOTE: Established procedures by USPS(R) Priority Mail must be complied with or they have legal right to deny your claim.

WHAT TO DO IF YOU HAVE A CLAIM
1. DAMAGED MERCHANDISE
When a shipment is delivered to you by any carrier, you are requested to sign a receipt. Before signing, inspect all packages. Be sure you receive the number of packages you are signing for. Inspect each box for signs of damage such as crushed, torn, open, unseamed tape, etc. If you DO find outward damage, sign the receipt with the words "Exception - Damage" in the margin if no other space is available. Some shipments are insured. The carrier used is United States Postal Service.

(1) Receiving Damaged Merchandise:
    Call us first, notify us within 15 days of the invoice date. Advise if you have contacted USPS(R) and placed a claim. Give the invoice number of your shipment that is involved. Explain the damage involved, the number of packages received, and whether you desire a replacement or credit. This information will prepare us for a claim report from USPS(R). For minor claims, contact our Customer Service Dept only.
(2) Hidden Damage:
    If you should receive a shipment delivered by USPS(R) that shows no visible damage, but upon inspection, you discover damage due to evident rough handling, call USPS(R) and place a hidden damage claim. Make sure you all us and submit the information within 15 days of the invoice date. Advise if you have contacted USPS(R) and placed a claim. Give the invoice number of your shipment that is involved. Explain the damage involved, the number of packages received, and whether you desire a replacement or credit. This information will prepare us for a claim report from USPS(R). For minor claims, contact our Customer Service Dept only.

IMPORTANT: DO NOT RETURN DAMAGED MERCHANDISE TO L'ovest.

Inspection must be made on your premises. Returning items will void your insurance and terminate your ability to reclaim value. Return damaged merchandise when requested by L'ovest.

2. DEFECTIVE MERCHANDISE
  If you receive an order which contains defective merchandise, call us and submit the information within 15 days of the invoice date. If merchandise return is required, merchandise must be shipped back within 7days after you receive a notification. Returns must be shipped prepaid. No CODs will be accepted.
Credit will be issued or merchandise replaced as you request. We pay the cost of shipping exact replacement merchandise to you.

NOTE: DAMAGED MERCHANDISE IS NOT DEFECTIVE MERCHANDISE. IF DAMAGED, FOLLOW THE PROCEDURE FOR DAMAGED MERCHANDISE.

3. WRONG MERCHANDISE SENT
  If you receive an order which contains the wrong merchandise, call us and submit the information within 15 days of the invoice date. If required, merchandise must be returned within 7 days. Returns must be shipped prepaid. No CODs will be accepted. Credit will be issued or merchandise shipped as you request. We pay the cost of shipping for the exact replacement.

Missing / Loss

All items purchased from lovest-la.com are made pursuant to a shipment contract, meaning that the risk of loss and title for such items pass to you upon our delivery to the carrier. If you think the package was lost, please ask your local post office.

lovest E-mono Shop

Terms of Service Effective Date: 01/1/2021