ご利用規約及び返品、返金について

 

*オンライン決済に関して*
・カートに入れた商品をお買い上げになる場合の決済は、全てPaypalを通して行なわれます。

・クレジットカードの場合もPaypal経由になります。チェックアウトボタンを押した後に出るPaypal画面中央の「Paypal以外での決済方法/クレジットカード」をクリックして下さい。

・お支払いが完了するとPaypalより登録メールアドレスへレシートが届けられます。

・レシートが届かなかった場合はご連絡下さい。shop@lovest-la.com

 

*商品発送に関して*
・お買い上げ商品の送料は、お客様の負担になります。
・ご注文の商品により、出荷する倉庫/取扱い主が異なる場合があります。この場合、複数に分かれての発送となります。
・郵送方法につきましては発送主により異なります。詳細はお問合せ下さい。

 

*返品・交換*
・お手元に届いた商品が下記のような状態でしたら、即座に弊社にお知らせ下さい。速やかに対処させて戴きます。ご連絡(e-mail、お電話)を戴く時に、返品か交換のご希望をお伝え下さい。
①破損した商品が届いた。
②欠陥商品が届いた。
③間違った商品が届いた。
※①②の場合、納品書の日付から15日以内、③の場合は30日以内に返送依頼が 完了していなければなりません。

破損した商品が届いた場合

USPS Priority Mail、FEDEX、UPSは保証を受けることができますので、受け取りのサインをする前に箱が破損していたりした場合は中身をその場で確認し、その商品が使用出来ない状態なら、受領書の「Exception - Damage」(例外-損害)の欄にチェックを入れて下さい。お客様のお荷物の送り状の番号を発送元にお知らせ下さい。

*USPS Firast-Class Mailで送られた破損商品が届いた場合は弊社にご連絡ください。310-538-4122。
*保障を受ける為に、お客様のお手元に届いた状態を検証する必要があり、検証前に商品を弊社に返送なさった場合、この権利を放棄する事になりますので、充分ご注意下さい。
※スマートフォンやデジタルカメラでかまいませんので、破損状況(郵送パッケージに入れたまま)の写真を撮影し
shop@lovest-la.comまでお送り下さい。


②欠陥商品が届いた場合
万 が一、ご注文の商品が欠陥商品であった場合、納品書の日付から15日以内に弊社に欠陥商品の情報をお知らせ下さい。弊社が返送をお願いした日から、7日以内に送料をお客様立て替えにて発送して下さい。弊社内のクレジットをご希望になる場合や、正当な交換商品を発送する時に返送時の送料をお支払い致します。
※破損商品は欠陥商品に該当致しません。破損の場合は①の手順をお取り下さい。

 

③間違った商品が届いた場合
万 が一、間違った商品が届いた場合、納品書の日付から15日以内に弊社にお知らせ下さい。正当な商品と交換を致しますので、
弊社が返送をお願いした日から、7日以内に送料をお客様立て替えにて発送して下さい。弊社内のクレジットをご希望になる場合や、正当な交換商品を発送する時に返送時の送料をお支払い致します。

 

*ご注文の取り消しに関して*
・ 万が一ご注文を取り消される場合、出来るだけ速く弊社にご連絡をお願い致します。l'ovestショップでは、ご注文→お支払い確認ができ次第、2営業日以内に各倉庫に発送オーダーをかけます。一旦倉庫を出庫しますと、取り消しは出来ません。商品が既に 出荷された場合、お受け取りを拒否して戴く事になりますが、この場合の送料と商品代金の25%の返品手数料を差し引いて、ご返金致します。

※弊社にご連絡なく(e-mail、電話)荷物のお受け取りを拒否された場合の送料と、25%の返品手数料の合計を差し引く権利を保有しております。予めご了承下さい。

 

*その他の場合の返品/交換に関して*

基本的に上記①〜③に該当しないものは、*化粧品、サプリメント、下着、洋服など地肌に着ける商品に関しましては開封後のご返品/交換はお断りしております。開封前の物に関しましては各販売元のポリシーに従っておりますので、販売元へお問合せ下さい。

ラベスト直販の商品に関しましては上記*以降をポリシーとさせて頂きます。

 

 

 

Conditions of Use

 

PAYMENT METHODS
All payment will be made through Paypal. Sales receipt will be sent by Paypal. If you don't receive the receipit, please contact us. shop@lovest-la.com

REFUND METHODS
Refund methods are as follows:
payment by credit card-refund by credit card
payment by Paypal- refund by Paypal
payment by cashier's check, money order, company or personal
check - refund by LAVENDER I.P. INC. company check

 

SHIPPING
Orders may arrive in split shipments depending on the warehouse the items are shipped from. Customers are responsible for shipping charges. Most orders are shipped USPS Priority Mail(R) and must have a physical address or PO Boxes. The other than USPS(R) does not deliver to PO Boxes. Some orders are insured against loss, pilferage and damage. A tracking number is placed on each package of the shipment allowing the tracing of lost shipments easy and fast.

 

CANCELLING ORDER
If you need to cancel your order please contact us as soon as possible. We submit your order to the warehouse within 2 business day of order placement. Once submitted to the warehouse it is nearly impossible to cancel the order. If the order has already shipped, you will need to refuse shipment when delivered. We reserve the right to deduct our cost of shipping and a 25% restocking fee from your refund total. If you follow the proper procedures, we reserve the right to waive the cost of shipping and/or 25% restocking fee.

 

REFUSED SHIPMENTS
If you refuse shipment without notifying us either by email or phone before refusal, we reserve the right to deduct our cost of shipping and a 25% restocking fee from your refund amount.

 

CLAIM CATEGORIES
Most lovest E-mono Shop customers have never had to place a claim for lost or damaged goods. If, however, it becomes necessary to place a claim, referring to the following procedures will save you much time and annoyance.
Claims fall under the following categories:
(1) Damaged Merchandise,
(2) Defective Merchandise, 
(3) Wrong Merchandise Sent,

RETURN OR REPLACEMENT
To return merchandise for credit or replacement, call us.

NOTE: Return requests for defective, damaged or wrong merchandise must be made within 15 days of invoice date, 30 days for non-defective merchandise. (Read more under WHAT TO DO IF YOU HAVE A CLAIM).

ITEMS DAMAGED DURING SHIPMENT
Some merchandise damaged during shipment is covered by the carrier. If you receive merchandise damaged during shipping, Call our store first, notify us within 15 days of invoice date. and your claim will be processed immediately. NOTE: Established procedures by USPS(R) Priority Mail must be complied with or they have legal right to deny your claim.

WHAT TO DO IF YOU HAVE A CLAIM
1. DAMAGED MERCHANDISE
When a shipment is delivered to you by any carrier, you are requested to sign a receipt. Before signing, inspect all packages. Be sure you receive the number of packages you are signing for. Inspect each box for signs of damage such as crushed, torn, open, unseamed tape, etc. If you DO find outward damage, sign the receipt with the words "Exception - Damage" in the margin if no other space is available. Some shipments are insured. The carrier used is United States Postal Service.

(1) Receiving Damaged Merchandise:
     Call us first, notify us within 15 days of invoice date. Advise if you have contacted USPS(R) and placed a claim. Give the invoice number of your shipment that is involved. Explain the damage involved, number of packages received and whether you desire a replacement or credit. This information will prepare us for a claim report from USPS(R). For minor claims, contact our Customer Service Dept only.
(2) Hidden Damage:
     If you should receive a shipment delivered by USPS(R) that shows no visible damage, but upon inspection you discover damage due to evident rough handling, call USPS(R) and place a hidden damage claim. Make sure you all us and submit the information within 15 days of invoice date. Advise if you have contacted USPS(R) and placed a claim. Give the invoice number of your shipment that is involved. Explain the damage involved, number of packages received and whether you desire a replacement or credit. This information will prepare us for a claim report from USPS(R). For minor claims, contact our Customer Service Dept only.

IMPORTANT: DO NOT RETURN DAMAGED MERCHANDISE TO L'ovest.

Inspection must be made on your premises. Returning items will void your insurance and terminate your ability to reclaim value. Return damaged merchandise when requested by L'ovest.

2. DEFECTIVE MERCHANDISE
    If you receive an order which contains defective merchandise, call us and submit the information within 15 days of invoice date. If merchandise return is required, merchandise must be shipped back within 7days after you receive notification. Returns must be shipped prepaid. No CODs will be accepted.
Credit will be issued or merchandise replaced as you request. We pay the cost of shipping exact replacement merchandise to you.

NOTE: DAMAGED MERCHANDISE IS NOT DEFECTIVE MERCHANDISE. IF DAMAGED, FOLLOW THE PROCEDURE FOR DAMAGED MERCHANDISE.

3. WRONG MERCHANDISE SENT
    If you receive an order which contains the wrong merchandise, call us and submit the information within 15 days of invoice date. If required, merchandise must be returned within 7 days. Returns must be shipped prepaid. No CODs will be accepted. Credit will be issued or merchandise shipped as you request. We pay the cost of shipping for the exact replacement.

 

lovest E-mono Shpo

Terms of Service Effective Date: 01/1/2014

2019 ©RYOU ENTERPRISES,INC.

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